Product support

Leine & Linde always puts the customer at the centre by means of a high level of availability and service. We provide assistance and technical support throughout the product's lifecycle, from identifying the customer's needs, to delivery and installation of the product, and throughout its operation.

For product support, contact us at info@leinelinde.com.

Guarantees and repairs

Leine & Linde do not repair encoders. Where guarantees are approved, we instead replace the encoder with a new unit free of charge.

As part of our continuous efforts to improve our products and the way in which our customers use them, we instead offer two levels of fault tracing for encoders.

1. Analysis
   An initial analysis including function testing of a returned encoder in order to decide whether or not the return should be accepted as a claim.
   
   
2. Technical inspection
   At the customer's request, a more thorough technical investigation may be carried out into the cause of the fault. The customer is charged a fee of EUR 170 for this service. A detailed report is then issued via the customer's local sales office. (Leine & Linde will keep the returned encoder for one month after the inspection, after which it is discarded).

Do you wish to return an encoder to Leine & Linde for analysis and/or technical inspection? Please contact your local sales office.

Basic conditions
Technical inspection involves the encoder undergoing partially destructive testing. This is done in order to identify any faults caused by abnormal wear and tear, environment, etc. which might not otherwise be identified during a simple signal check. An encoder that is sent to Leine & Linde for inspection will not therefore be returned to the customer.

In case of significant damage caused by the customer or by some other outside party, we reserve the right to refuse to carry out technical inspection. The customer will in this case be offered a new pulse encoder to purchase.